Returns & Refunds Policy
If you've changed your mind about keeping your purchase, please return it within 30 days in its original condition with proof of purchase. We'll exchange or refund it, as long as it meets our terms and conditions explained on this page.
By original condition we mean:
- you’ve kept all original packaging and labels in good condition and the product can be resold at full price.
- you haven’t used the product.
What can't be returned
These products can only be returned if they’re faulty or not as described.
- Purchases received over 30 days ago
- Items you’ve opened or unsealed, other than where necessary to inspect
- Items without the original packaging or labels
- Items or packaging in poor condition
- Products made or cut to your own specifications
- Products that have been personalised for you
- Gift cards
If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation.
How you'll be refunded
You’ll receive a refund within 14 days of returning the item to the same payment method you used. For items bought with gift cards, we’ll send an e-gift card to the email address that was used to make the purchase.
Returning faulty items
If your product develops a manufacturing fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.
After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
Get in touch if your item is faulty.
None of the above exclusions affect your statutory rights, in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.